Andrea is a financial services specialist with experience in market conduct, regulatory compliance, and adjudication of complex financial advice complaints. With a background in dispute resolution, legal interpretation, and financial planning experience as a Certified Financial Planner, she brings an integrated perspective on financial advice, market conduct, and conduct risk. As a Senior Adjudicator at the FAIS Ombud, she provides a practical insight into key conduct risks, trends, and patterns arising from complaints submitted to the Office. Her role focuses on ensuring that decisions taken are legally sound, well-reasoned, and aligned with principles of fairness. She also engages with Financial Service Providers on how processes and conduct have led to unfair consumer outcomes, contributing to the interpretation and application of the FAIS framework in practice and helping clarify market conduct expectations.