Registration

Opening

Ryan Hogarth

Welcome

Henry Botha

Virtual Selling Finance and Insurance

Martin Lewis

Performance update of the automotive sector in 2025

Brendon Cohen

Economic report and update of the automotive sector in 2025

Dr Paulina Mamogobo

The role of value-added products in strengthening the dealership ecosystem

Francisco Gaie

The Digital F&I Office: How Technology is Reshaping Finance, Compliance and Customer Experience in Dealerships.

Liezel Strydom

The Connected Customer: How Technology is Reshaping Consumer Expectations in Automotive Finance & Insurance

Timothy Hanafey

Comfort Break

National Credit Act (NCA)

Responsible Lending in the Automotive Sector: Navigating Affordability Assessments and Credit Risk.
- Responsible lending and consumer protection
- Affordability assessments in vehicle finance
- Credit risk management in a volatile economy
- Dealer and financier responsibilities
- Over-indebtedness and repossessions

Bongani Gwexe

Annaline van der Poel

Financial Advisory and Intermediary Services Act (FAIS)

Advice vs Sales: Professionalising the Role of the Automotive F&I Manager
- Compliance requirements for F&I managers
- Fit and Proper requirements
- Disclosure obligations
- Treating customers fairly
- Regulatory oversight of intermediaries

Billy Seyffert

Andrea Arenz

Zelna Marx

Protection of Personal Information Act (POPIA

Customer Data, Digital Dealerships and POPIA: Protecting Personal Information in Automotive Finance
- Data privacy in vehicle finance applications
- Managing customer consent
- Cybersecurity risks
- Data sharing between banks, insurers, and dealers
- Digital identity verification

Dr Jabu Mtsweni

Nthabiseng Miller

Inge Labuschagne

The Conduct of Financial Institutions (COFI) Bill

A single, overarching conduct law for all financial services in South Africa.
- Designed to replace or consolidate multiple laws like FAIS and insurance acts.
- Focused on market conduct + customer outcomes, not just rules.
- Cabinet approved the COFI Bill for submission to Parliament in late March / early April 2026

Juanette Richardson

Break

Insurance Act & Policyholder Protection Rules (PPR)

Insurance Products in Vehicle Finance: Regulation, Product Innovation and Customer Protection
- Motor insurance compliance
- Credit life insurance
- Fair Insurance for Motorists: Policyholder Protection Rules and the Future of Add-On Products
- Product governance
- Insurer accountabilit

Edite Teixeira-Mckinon

Mutoda Mahamba

Financial Intelligence Centre Act (FICA)

Anti-Money Laundering in Automotive Finance: Compliance, Risk and Dealer Responsibilities
- Know Your Customer (KYC)
- Identifying suspicious transactions
- Financial crime in vehicle purchases
- Cross-border transactions
- Compliance obligations

Anri Dippenaar

Roy Retief

Treating Customers Fairly (TCF)

Treating Customers Fairly in Automotive Finance: Moving from Compliance to Customer Trust
- Customer outcomes
- Product suitability
- Transparency in F&I products
- Fair value for consumers

Chad Thomas

Jeanine der Swardt-Breeds

Zanele Mswela

Comfort Break

Closing the Deal: Advanced Sales Psychology, Persuasion and Negotiation Techniques That Drive Revenue

- Understanding customer psychology in high-value purchases
- Persuasion techniques that convert hesitation into commitment
- Handling objections and closing confidently
- Building trust while increasing deal value
- High-performance sales habits used by top performers

Selebogo Molefe

Mentorship that Moves the Needle: Developing F&I Talent to Drive Sales, Performance and Leadership

- Coaching F&I managers to improve performance
- Developing commercial and leadership skills
- Building confidence and ethical sales practices

Thembinkosi Pantsi

Closing

Ryan Hogarth