Registration

Opening

Ryan Hogarth

Welcome

Henry Botha

Global trends in automotive Finance & Insurance

Retha Lewis

Performance update of the automotive sector in 2025

Brendon Cohen

Economic report and update of the automotive sector in 202

Dr Paulina Mamogobo

The role of value-added products in strengthening the dealership ecosystem

Francisco Gaie

The Digital F&I Office: How Technology is Reshaping Finance, Compliance and Customer Experience in Dealerships.

Liezel Strydom

What Dealers Can Learn from Fleet Intelligence:

Real-Time Visibility, Risk Management and Operational Efficiency

Timothy Hanafey

National Credit Act (NCA)

Responsible Lending in the Automotive Sector: Navigating Affordability Assessments and Credit Risk.
- Responsible lending and consumer protection
- Affordability assessments in vehicle finance
- Credit risk management in a volatile economy
- Dealer and financier responsibilities
- Over-indebtedness and repossessions

Bongani Gwexe

Annaline van der Poel

Financial Advisory and Intermediary Services Act (FAIS)

Advice vs Sales: Professionalising the Role of the Automotive F&I Manager
- Compliance requirements for F&I managers
- Fit and Proper requirements
- Disclosure obligations
- Treating customers fairly
- Regulatory oversight of intermediaries

Billy Seyffert

Andrea Arenz

Zelna Marx

Protection of Personal Information Act (POPIA

Customer Data, Digital Dealerships and POPIA: Protecting Personal Information in Automotive Finance
- Data privacy in vehicle finance applications
- Managing customer consent
- Cybersecurity risks
- Data sharing between banks, insurers, and dealers
- Digital identity verification

Dr Jabu Mtsweni

Nthabiseng Miller

Inge Labuschagne

The Conduct of Financial Institutions (COFI) Bill

A single, overarching conduct law for all financial services in South Africa.
- Designed to replace or consolidate multiple laws like FAIS and insurance acts.
- Focused on market conduct + customer outcomes, not just rules.
- Cabinet approved the COFI Bill for submission to Parliament in late March / early April 2026

Juanette Richardson

Break

Insurance Act & Policyholder Protection Rules (PPR)

Insurance Products in Vehicle Finance: Regulation, Product Innovation and Customer Protection
- Motor insurance compliance
- Credit life insurance
- Fair Insurance for Motorists: Policyholder Protection Rules and the Future of Add-On Products
- Product governance
- Insurer accountabilit

Edite Teixeira-Mckinon

Mutoda Mahamba

Financial Intelligence Centre Act (FICA)

Anti-Money Laundering in Automotive Finance: Compliance, Risk and Dealer Responsibilities
- Know Your Customer (KYC)
- Identifying suspicious transactions
- Financial crime in vehicle purchases
- Cross-border transactions
- Compliance obligations

Anri Dippenaar

Roy Retief

Treating Customers Fairly (TCF)

Treating Customers Fairly in Automotive Finance: Moving from Compliance to Customer Trust
- Customer outcomes
- Product suitability
- Transparency in F&I products
- Fair value for consumers

Chad Thomas

Anton Terblanche

Jeanine der Swardt-Breeds

Break

The future of automotive finance and insurance in a regulated world

Willie Jooste

Closing the Deal: Advanced Sales Psychology, Persuasion and Negotiation Techniques That Drive Revenue

- Understanding customer psychology in high-value purchases
- Persuasion techniques that convert hesitation into commitment
- Handling objections and closing confidently
- Building trust while increasing deal value
- High-performance sales habits used by top performers

Selebogo Molefe

Mentorship that Moves the Needle: Developing F&I Talent to Drive Sales, Performance and Leadership

- Coaching F&I managers to improve performance
- Developing commercial and leadership skills
- Building confidence and ethical sales practices

Closing

Ryan Hogarth